Terms of service

Last Updated: November 6, 2025

Welcome to Pip & Paw!
These Terms of Service (“Terms”) govern your use of our website and online store (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

1. Company Information

Pip & Paw
Adress: Attilastraße 13, Donaustauf, 93093, Germany
Email: support@pipandpaw.uk
VAT registration number: DE367775994

If you are located in the United Kingdom, you are contracting with a business established in Germany and subject to EU law. You will also benefit from the mandatory consumer protections under UK law.

2. Use of Services and Account

You must be at least 18 years old to use our Services. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

3. Products and Orders

All product descriptions and prices are subject to change.
Your order represents an offer to purchase; acceptance occurs when we send you a confirmation email.
If we cannot fulfill your order, we will inform you and issue a full refund.

4. Prices, Taxes, and Payments

All prices are displayed in GBP and include VAT where applicable.
Delivery costs are shown separately before checkout.
We accept major payment methods available at checkout.
You agree to provide accurate and complete billing information.

5. Shipping and Delivery

Delivery times are estimates and may vary.
We are not liable for delays caused by third-party carriers.
Risk of loss transfers to you only when goods are delivered to your possession.

6. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
To exercise this right, please contact us at support@pipandpaw.uk.
You may use the model withdrawal form in our Returns Policy, though it is not mandatory.

7. Intellectual Property

All trademarks, designs, logos, and materials displayed on our website are the property of Pip & Paw or its licensors and protected under German and EU intellectual property laws. You may not reproduce or distribute them without permission.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any matter for which exclusion is not permitted by law.
We are not responsible for losses not caused by our fault or for business losses incurred when you use our Services for commercial purposes.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of Germany.
If you are a UK consumer, you may rely on mandatory consumer protection laws of your country of residence.
The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

10. Changes to Terms

We may update these Terms from time to time.
Any material changes will be notified on our website, and continued use after updates constitutes acceptance.

11. Contact

For any questions, please contact:

Pip & Paw