Privacy policy

Last updated: November 6, 2025

This Privacy Policy explains how Pip & Paw, located in Germany, collects, uses, and protects your personal information when you visit or make a purchase from our online store (the “Services”).
We comply with the General Data Protection Regulation (GDPR) and the UK GDPR for customers located in the United Kingdom.

1. Data Controller

Pip & Paw
Address: Attilastraße 13, Donaustauf, 93093, Germany
Email: support@pipandpaw.uk
VAT registration number: DE367775994

2. Personal Data We Collect

We collect and process personal data such as:

• Identity and contact details (name, email, phone, address)
• Payment and transaction data
• Account details (login, preferences)
• Technical and usage data (IP address, browser, cookies)
• Communication data (messages, reviews, feedback)

3. Purpose and Legal Basis

We process your data for:

• Contract performance order processing, delivery
• Legal obligations tax, accounting
• Legitimate interests fraud prevention, customer support
• Consent marketing communications, cookies

4. Retention

We retain:

• Transaction data for 6 years legal compliance
• Account and marketing data until you withdraw consent or delete your account.

5. Data Sharing

We share data only with:

• Shopify hosting provider
• Payment gateways and delivery partners
• IT and customer service providers
  We do not sell or share your personal data with third parties for their independent marketing use.

6. International Transfers

Data may be transferred outside the EEA and UK.
We rely on Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum to ensure an adequate level of protection.

7. Your Rights

Under GDPR and UK GDPR, you have the right to:

• Access, correct, or delete your data
• Withdraw consent at any time
• Restrict or object to processing
• Data portability
• Lodge a complaint with your local data protection authority

Our lead authority:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27, 91522 Ansbach, Germany

8. Cookies

We use cookies to improve your shopping experience.
For details, visit our Cookie Policy.

9. Children

We do not knowingly collect personal data from children under 16 years of age.

10. Contact

For any questions or privacy-related requests, contact:

Pip & Paw